Privacy policy

Effective Date: 1st January 2026

This website is operated by TerraCottem New Zealand (trading as TerraCottem USA within the United States), part of Landscape and Grower Supplies Ltd, a New Zealand owned and operated business.

We respect your privacy and are committed to providing our customers with a secure, private shopping experience.

We collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1993 (New Zealand) (the Act) and, where applicable, relevant United States privacy laws.

The manner in which we collect, hold, use, and disclose your personal information is set out in this Privacy Policy below.

By accessing this website, you are deemed to have read and agree to be bound by this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase details

  • Payment information (processed securely by third-party payment providers such as Shopify Payments)

We may also collect information automatically when you use our website, including:

  • IP address

  • Device and browser information

  • Website usage data (pages viewed, time spent, interactions)

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer service and support

  • Communicate with you regarding purchases or enquiries

  • Improve our website, products, and services

  • Detect and prevent fraud or misuse

  • Comply with legal obligations under applicable laws

3. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to third parties where necessary, including:

  • Payment processors (e.g. Shopify Payments)

  • Shipping and logistics providers (including international carriers)

  • IT service providers and hosting platforms

  • Professional advisors and legal authorities where required by law

All third parties are required to protect your information and use it only for authorised purposes.

4. Cross-Border Data Transfers (New Zealand and United States)

As a New Zealand operated business supplying customers in the United States, your personal information may be transferred to, stored in, or processed in New Zealand or other jurisdictions where our service providers operate.

By using this website and placing an order, you consent to the transfer of your personal information outside your country of residence, including to New Zealand, which may have different data protection laws than your jurisdiction.

We take reasonable steps to ensure that any cross-border data transfers are protected by appropriate safeguards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Analyse site performance and usage

  • Improve customer experience and marketing effectiveness

You may disable cookies in your browser settings, however some site features may not function correctly.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce agreements

7. Access and Correction (New Zealand Privacy Act Rights)

Under the Privacy Act 1993 (NZ), you have the right to request access to, and correction of, your personal information held by us.

To exercise these rights, please contact us at:

sale@terracottemusa.com

We may require verification of identity before processing your request.

8. United States Privacy Rights

Where applicable under United States law (including state privacy laws such as the California Consumer Privacy Act as amended), you may have additional rights, including:

  • The right to request access to personal information we hold about you

  • The right to request deletion of personal information (subject to legal exceptions)

  • The right to correction of inaccurate information

  • The right to opt out of certain data sharing where applicable

Requests may be submitted to sale@terracottemusa.com.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure.

10. Third-Party Services

We use trusted third-party service providers to operate our website and fulfil orders. These providers have their own privacy policies governing their handling of personal information.

We are not responsible for the privacy practices of third parties.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website constitutes acceptance of any updated Privacy Policy.

13. Dispute Resolution

Any dispute arising out of or relating to this Privacy Policy will be resolved in accordance with the dispute resolution provisions set out in our Terms of Service, including binding arbitration where applicable.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

TerraCottem USA (operated by TerraCottem New Zealand)
Part of Landscape and Grower Supplies Ltd
Email: sale@terracottemusa.com

If you believe your personal information has been mishandled, please contact us so we can investigate and respond appropriately.