Shipping policy

Orders, Shipping, Delivery, and Payment

Orders and Payment

An order placed through this website constitutes an offer to purchase products from TerraCottem USA. An order is only accepted once payment has been successfully processed using our approved payment methods (including Shopify Payments).

We reserve the right to accept or reject any order at our discretion, including for suspected fraud, pricing errors, or product unavailability.

Shipping and Delivery (United States Only)

TerraCottem USA fulfills orders for delivery within the United States.

  • Shipping costs will be calculated and presented at checkout or confirmed at the time of order.

  • Orders are shipped using international and domestic carriers, which may include freight providers, courier services, and postal operators.

  • A tracking number will be provided where available.

  • Certain shipments may require a signature upon delivery.

Delivery Timeframes

Delivery times will be confirmed or agreed with you after purchase, based on:

  • The delivery location within the United States

  • The shipping method selected

  • The carrier or freight provider used

Estimated delivery timeframes may vary significantly due to international shipping processes, import clearance in the United States, customs processing, and carrier logistics.

All delivery dates provided are estimates only and are not guaranteed.

If your order has not arrived within a reasonable time after the agreed delivery window, please contact us at info@terracottemusa.com.

Title and Risk of Loss

Title and risk of loss pass to you upon our delivery of the products to the initial shipping carrier, in accordance with applicable U.S. law.

Returns and Warranty Alignment

Returns and refunds are governed by our Return Policy and Section 7 (Limited Warranty and Disclaimers).

  • Products must be unused and in original packaging unless defective or otherwise required by law.

  • If a product is defective or does not conform to its description or limited warranty, your remedies are limited to those described in Section 7 and applicable U.S. consumer protection laws.

  • Refunds are issued to the original payment method after inspection and approval of the return.

No returns will be accepted outside the terms of our Return Policy except where required by law.